Troubleshoot Internet

Hi, I am Alejandro at Voiceopia, and I am going to teach you how to troubleshoot your internet connection.
First, let's establish if your internet is working on any devices on your network. This can be as simple as asking around or checking your other devices.
If you find that a device is currently connected to the internet, find out what makes that device different. It may be on a different Wifi network or a different wired network or it simply could be the cable became unseated in the port and you just need to unplug it and plug it back in to reseat it.
If no devices are working then we can move onto the Router and Modem. The modem is the first device connected to your internet. It generally, will have a coaxial cable going into it or if you are lucky it may have fiber. Let's check the lights on this device. If none of them are lit we can probably guess it is not getting power. If we only have power but the "UP stream" and "Down stream" are either slow blinking or not lit at all this would indicate the internet is out from your ISP. The Same thing applies if if you only have the "online" light on your modem.
If we have figured out that your modem is getting an internet connection by confirming that the lights are lit up correctly on the modem then we can move onto to the router and/or your internal network. Your router may be a combo unit with wireless built-in or it may just be a router. We will use the same process to confirm it is working by checking the indicator lights. If you are unsure if the device is working, feel free to power cycle it by unplugging and waiting 15 seconds before plugging it back in.
If at this point you still do not have internet on your devices and you have checked the modem and router. You may try power cycling any additional hardware on your network, like a switch or wireless access point.
We have now tried all methods available to us to try and figure out the situation. Let's get the pros involved.
If you narrowed it down to the modem give your Internet Service Provider a shout. If you have narrowed it down to your router or additional hardware give your MSP/IT Person a shout.
If you ever have any questions or comments, give us a call or text at 423-509-8000 or send us an email at We are more than willing to answer any questions you might have.


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