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SFAX Error codes and definitions

Here are the error codes and definitions for Sfax.    

Result code Description Steps to resolve
0 OK Not applicable
1 Document render failed Verify that the file is a supported file type, if so reach out to support for troubleshooting.
2 Cover page render failure Ensure the remarks field only has valid data.
4000 Invalid Fax Number Check the amount of digits and country code of the fax number.
5100 Blocked Number Dial the recipient number, if a faxtone is received reach out to support.
6000 Fax Number Busy Dial the recipient number, if a faxtone is received reach out to support.
6150 No Pick Up Recipient is not accepting simultaneous calls or is blocking the Sfax caller ID 6193427715, contact recipient.
6200 No Faxtone Dial the recipient number, if a faxtone is received reach out to support.
6300 Failed to detect fax device Dial the recipient number, if a faxtone is received reach out to support.
6800 Fax negotiation failed Recipient is not accepting a T.30 handshake, contact recipient.
7000 Fax Training Failed Recipient has an invalid baud rate or ECM enabled, contact recipient.
7500 Fax content has 1 or more pages that are too dark to transmit Attempt saving the file as a different supported file type with less dark color.
8000 Receiving machine disconnected before finishing fax call Recipient has an invalid baud rate or ECM enabled, contact recipient.
9000 Other error detected Reach out to support for troubleshooting.

1. Example error codes reported as '6000-16044003 Busy.'Notes:

2. There are more than 10,000 of telecom carriers across the US. There are differences in the way they report back transmission details. Sometimes we are given full details for the transmission but sometimes we receive nothing other than an error code. 

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