How to Edit Find Me Follow Me

Use How to View Extensions to get to the screen below.

Now Click the Paper/Pencil icon of the extension you would like edit. You should get the screen below.

Click on the "Find Me/Follow Me" tab to get the screen below.

To add or adjust Find Me/Follow Me fill out the appropriate options:

• Enabled
  • Toggles whether the FMFM will work or not
• Initial Ring Time
  • Sets the amount of time a call will ring before trying the "Follow-Me List"
• Ring Strategy
  • There are 7 different Ring Strategies. (ringallv2-prim should be used 90% of the time)
• Ring Time
  • Sets the amount of time a call will ring before it is considered not answered
• Follow-Me List
  • List of Extensions or External numbers to try after the Initial Ring Time elapses.
  • External numbers (including cell phone and landlines) need to include the 1 and area code plus a # at the end.
    • Example: 14235098000#
• Announcement
  • An optional Announcement to be played before trying the Follow-Me List
• Play Music On Hold
  • Allows music to be played instead of the ringing.
• CID Name Prefix
  • Prepends a value to the Caller ID when trying the Follow-Me List.
    • This generally only shows internally on the PBX.
• Alert Info
  • Allows the call to use a different ring tone then a normal call.
  • Must be supported by the phone. Does not work for external numbers.
• Ringer Volume Override
  • Allows the Ringer Volume to be Overridden.
  • Must be supported by the phone. Does not work for external numbers.
• Confirm Calls
  • Announces options to the External Numbers on the Follow-Me List.
  • This is used to stop the Voicemail of an external number from answering a call.
• Mode
  • 5 different options for sending Caller ID to the external number.
  • Main options are:
    • Default: Sends the Inbound Caller ID to the external number
    • Fixed: Sends the same Caller ID no matter the number that called.
    • Dialed Number: Sends the Dialed Number to the external number.
• Fixed CID Value
  • The field for setting the Fixed CID Value.
• No Answer
  • Sets the destination for a call that goes unanswered.
  • This defaults the extensions Voicemail. But, can be changed to anything.

 An example FMFM set up.

If you ever have any questions or comments, give us a call or text at 423-509-8000 or send us an email at [e-mail]. We are more than willing to answer any questions you might have.