Use How to View Extensions to get to the screen below.
Now Click the Paper/Pencil icon of the extension you would like edit. You should get the screen below.
Click on the "Find Me/Follow Me" tab to get the screen below.
To add or adjust Find Me/Follow Me fill out the appropriate options:
- Enabled
- Toggles whether the FMFM will work or not
- Initial Ring Time
- Sets the amount of time a call will ring before trying the "Follow-Me List"
- Ring Strategy
- There are 7 different Ring Strategies. (ringallv2-prim should be used 90% of the time)
- Ring Time
- Sets the amount of time a call will ring before it is considered not answered
- Follow-Me List
- List of Extensions or External numbers to try after the Initial Ring Time elapses.
- External numbers (including cell phone and landlines) need to include the 1 and area code plus a # at the end.
- Example: 14235098000#
- Announcement
- An optional Announcement to be played before trying the Follow-Me List
- Play Music On Hold
- Allows music to be played instead of the ringing.
- CID Name Prefix
- Prepends a value to the Caller ID when trying the Follow-Me List.
- This generally only shows internally on the PBX.
- Prepends a value to the Caller ID when trying the Follow-Me List.
- Alert Info
- Allows the call to use a different ring tone then a normal call.
- Must be supported by the phone. Does not work for external numbers.
- Ringer Volume Override
- Allows the Ringer Volume to be Overridden.
- Must be supported by the phone. Does not work for external numbers.
- Confirm Calls
- Announces options to the External Numbers on the Follow-Me List.
- This is used to stop the Voicemail of an external number from answering a call.
- Mode
- 5 different options for sending Caller ID to the external number.
- Main options are:
- Default: Sends the Inbound Caller ID to the external number
- Fixed: Sends the same Caller ID no matter the number that called.
- Dialed Number: Sends the Dialed Number to the external number.
- Fixed CID Value
- The field for setting the Fixed CID Value.
- No Answer
- Sets the destination for a call that goes unanswered.
- This defaults the extensions Voicemail. But, can be changed to anything.
An example FMFM set up.
If you ever have any questions or comments, give us a call or text at 423-509-8000 or send us an email at support@voiceopia.com. We are more than willing to answer any questions you might have.
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