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How to Edit Voicemail Settings

Use How to View Extensions to get to the screen below.

Screen_Shot_2019-09-16_at_11.14.36_AM.pngNow Click the Paper/Pencil icon associated with the Voicemail you would like to adjust. This will bring you to the screen below.

Screen_Shot_2019-09-16_at_11.15.15_AM.png

Click on the "Voicemail" tab. That will bring you to the screen below.

Screen_Shot_2019-09-16_at_11.15.22_AM.png

From here you can edit the following:

  • Enabled
    • This is a toggle to enable Voicemail on the extension.
  • Voicemail Password
    • This sets the voicemail password.
      • Setting the Voicemail password to the extension number will require the user to re-setup their voicemail the next time they access it.
  • Require From Same Extension
    • This toggles the need for a password when accessing the Voicemail from the extension itself.
  • Disable (*) in Voicemail Menu
    • This disables the ability to get into the voicemail remotely.
  • Email Address
    • This is a field for voicemails to be emailed. 
      • There can be multiple emails listed and all will receive a copy of the voicemail.
  • Pager Email Address
    • This is a holdover for a feature that is no longer used.
  • Email Attachment
    • This toggles whether there will be an attachment with the voicemail recording sent to the emails listed above.
  • Play CID
    • This toggles whether the Caller ID will be read aloud when listening to voicemails.
  • Play Envelope
    • This toggles whether the date and time will be read aloud when listening to voicemails.
  • Delete Voicemail
    • This toggles auto-deleting voicemails when they emailed. 
      • This should be enabled on most voicemail boxes where they are emailed a copy.

 

If you ever have any questions or comments, give us a call or text at 423-509-8000 or send us an email at support@voiceopia.com. We are more than willing to answer any questions you might have.

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