How to check the status of a fax

FAQ - How long does a fax take to send?
Standard documents (black text on white background) generally take 40-60 seconds per page. Documents that have color gradients, busy graphics, or photographic images can take much longer.

Checking the status of a fax can be done by looking on the History page. This page is accessible in the Fax section by clicking on "History" in the subnav.

The far left column of each fax will show the status of that fax.

A green checkmark means the fax was successful.

A red "X" means the fax failed.

A spinning yellow arrow means processing.

Note: The History page does not auto-refresh so if you stay on the page and don't refresh using the provided button the processing fax will continue to show as processing even if it has completed.

Users can setup email notifications for both inbound and outbound faxes that will notify them for both successful and failed faxes. These notifications can eliminate the need for users to manually check fax status in the application.


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