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Voicemail Email Identity Confusion

When receiving a voicemail notification E-Mail, these notifications will generally be sent from vm@voiceopia.com. However, you may notice that the sender name reflects the caller's name (or more specifically, the Caller ID Name of the caller.)

Although all notifications are sent from the same E-Mail address, we use the Caller ID Name as the sender name to make it easier for you to see who messages are from at-a-glance, as well as mitigate some message sorting issues with some mail clients.

However, this is a no-reply E-Mail address.

If you receive a voicemail email, you will never be able to reply to the E-Mail. and get to the caller.

The E-Mails can, of course, be forwarded on to someone else, if needed.

If you ever have any questions or comments, give us a call or text at 423-509-8000 or send us an E-Mail at support@voiceopia.com. We are more than willing to answer any questions you might have.

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