• Training Documentation

  • Yealink T23/27/29/42/46/48 Training Document
  • MFAX Training Document
  • GrandStream 21XX Training Document
  • WiFi Grandstream Training Document
  • Yealink Cordless Training Document
  • E-Fax Training Document
  • International Calling Training Document
  • Cisco 5XX Training Document
  • Sangoma Training Documentation

• Getting Started

  • How to make a call
  • How to set up your Voicemail
  • How to Park a call
  • How to Blind Transfer
  • How to perform an Attended Transfer
  • How to make a Conference Call
  • How to check Voicemail

• Grandstream Phones

  • Grandstream Headset Compatibility
  • How to Make a Call
  • How to Set Up your Voicemail
  • How to Call Park
  • How to Attended Transfer
  • How to Blind Transfer
  • How to toggle Do-Not-Disturb
  • How to put a call on Hold
  • How to 3-way Conference Call - Grandstream Phones
  • How to change your ringtone

• Yealink Phones

  • How to make a call
  • How to Set Up your Voicemail
  • How to Call Transfer
  • How to toggle Do-Not-Disturb
  • How to turn off auto-answer
  • How to turn off Eco-Mode

• Cisco Phones

  • How to make a call
  • How to Set Up your Voicemail
  • How to Call Park
  • How to Blind Transfer
  • How to Attended Transfer
  • How to put a call on Hold
  • How to 3-way Conference Call
  • How to toggle Do-Not-Disturb

• Features

  • How to Receive Voicemail in your email
  • How to remove Temporary VM greetings
  • How to Blacklist Numbers
  • How to login to the GUI
  • How to listen to your Voicemail box
  • How to add or change Temporary VM greetings
  • How to access VM from another phone
  • How to change VM greetings and Password
  • How to update your GrandStream Phone
  • How to Set Up your Voicemail
  • How to know when To Call Park or Transfer

• Texting

  • How to Download the Mobile App
  • How to Use the Chrome Extension
  • Downloading the Desktop App
  • How to Log In to Zipwhip
  • How to Send a Message
  • How to Add Contacts
  • How to Make a Group
  • How to Schedule a Message
  • MMS FAQ
  • How to Import Contacts
  • How to Set Up Keywords
  • How to Set Up an Auto Reply
  • How to Set Up a Custom Signature
  • Texting TCPA Compliance

• MFAX

  • How to Login to the Secure Portal
  • How to send a fax from the web portal
  • How to check Inbound Faxes
  • How do I download/print a fax?
  • How do I view fax history or find a fax?
  • How to create a contact (address book)
  • How to check the status of a fax
  • How to schedule a fax to send at a specific day and time
  • How do I change or reset my password?
  • How to Change your email notification settings
  • How long does a fax take to send?
  • What file formats can I fax?
  • How to use File Converter

• E-Fax

  • How to receive an E-Fax
  • How to Send an E-Fax

• SFAX

  • Logging in to Sfax
  • Composing your first fax
  • Responding to your received faxes (Reply, Forward, Export, Print)
  • Creating Contacts
  • How to import your contacts
  • How to view the cover pages on your account
  • Password: How to change your password in Sfax
  • Recommended Resolution for Faxing Documents
  • Sfax for Web: Export, split & save
  • Sfax for Web: Managing and organizing faxes
  • Document Library
  • How to use Folders
  • Notifications: How to enable/disable email notifications
  • How to delete a fax
  • Sfax for Web: Sending a fax
  • Resend a failed fax
  • How to view documents to fax
  • How to sort and search for a fax
  • How to Export from Sfax
  • Suspend/Deactivate a User
  • How to add additional users to your account
  • How long does it take for a page to transmit via fax?
  • Supported File Types and Valid File Names
  • What browsers are compatible with Sfax?
  • Can you use Sfax Internationally?
  • What is Error Correction Mode (ECM) and why is it important?
  • Clear your browser cache
  • What does "Threading" mean?
  • What makes Sfax HIPAA compliant?
  • Is my data safe?

• GUI

  • How to Access the GUI
  • How to Look up a Call
  • How to Access BlackList
  • How to Add a number to the Blacklist
  • How to View Extensions
  • How to Edit Extensions
  • How to Edit Find Me Follow Me
  • How to Edit Voicemail Settings
  • How to Access System Recordings
  • How to Add System Recordings
  • How to View Conference Rooms
  • How to Edit Conference Rooms
  • How to Access Feature Codes